Service Terms

Applies to: website design, development and maintenance services for businesses in the United States. Our services in Honduras (video, social media, websites, systems and virtual assistants) are governed by separate documents, in Spanish, that contain different terms: see the Honduras site. This English version controls. The Spanish version (Español) is a courtesy translation.

These Service Terms apply when Infinity Productions HN (“Infinity,” “we,” “us”) designs, builds or maintains a website for a business or professional in the United States (“Client,” “you”). They are part of the written quote or proposal we send you (the “Quote”). If the Quote and these Terms conflict, the Quote controls for that project.

1. Agreement

The agreement starts when you accept the Quote in writing (an email or message is enough). Sending us an inquiry does not start an agreement. If the Quote requires a deposit, work begins when we receive it. Each Quote identifies the date of the version of these Service Terms that applies to it.

2. Scope and changes

We will do the work described in the Quote. A request outside that scope is a change request: we will tell you in writing the price and timing impact, and we start the extra work only after you approve it.

3. Client responsibilities

To keep the project on schedule you agree to: provide the text, images, logos and other materials we need; give feedback and approvals promptly; name one person who can approve work for your business; and make sure you have the right to use everything you give us. Delays in your materials or feedback may move the delivery dates. You are responsible for the accuracy and legality of your business content, including your own product claims and any industry-specific requirements. We may offer template policy pages (such as privacy or terms), but they are not legal advice and you should have them reviewed for your business.

4. Fees, payment and taxes

The price, currency, payment schedule and any deposit are stated in the Quote. The price does not include third-party costs such as domain registration, paid plugins, stock media or paid hosting unless the Quote says so; those are paid by you directly or reimbursed at cost. Prices do not include taxes unless the Quote says otherwise. If sales, use, value-added or similar taxes apply to the services under applicable law, they will be identified in the Quote or invoice. You are responsible for the taxes that apply to you.

5. Reviews, revisions and approval

You review the work at the stages set out in the Quote, which also states the revision rounds included. Nothing is published or goes live without your express written approval (an email or message is enough). If we do not receive your feedback or approval within the review period stated in the Quote, we may pause or reschedule the project and adjust the delivery dates. Silence is never treated as approval.

6. Ownership, delivery and licenses

Deliverables. “Deliverables” means the custom design, the copy we write for you and the custom code written specifically for your website under the Quote.

Ownership. When we have received full payment of the Quote, we assign to you our rights in the Deliverables, subject to the rest of this Section. Until then, you have only a limited right to review the work.

Delivery. After full payment we hand over: the website files and source code as built and deployed; the project repository, or an export of it, if we used one; the content and media files we received or created for you; and administrator access to your domain, hosting and other accounts, in your name, along with any documentation listed in the Quote. If your site runs on a third-party platform that does not allow export, we give you administrator access and tell you what cannot be exported.

Third-party materials. Open-source software, templates, themes, plugins, fonts, stock media and platforms remain under their own licenses, which we do not and cannot transfer. The Quote identifies any paid license or subscription that you need to hold in your own name.

Our tools. We keep ownership of our pre-existing tools, frameworks, templates and know-how. To the extent they are part of your website, we grant you a non-exclusive, perpetual, worldwide license to use them as part of that website.

Your materials. You keep ownership of the materials you give us and grant us the right to use them to perform the work.

Portfolio. Unless you tell us in writing, when you accept the Quote or later, that you prefer we do not, we may show the finished website, including screenshots, in our portfolio and marketing.

7. Domain, hosting and accounts

We register domains and set up hosting and related accounts in your name, or help you do so, so that you keep control. You are responsible for renewals and for keeping your credentials secure. If we host your website as part of a maintenance plan, the plan states what is included.

8. Support and maintenance

Support after launch, any warranty or correction period, and ongoing maintenance (updates, backups, content changes and similar services) are provided only as stated in the Quote or in a separate maintenance agreement.

9. No guarantee of results

We build websites with care, but we do not guarantee search-engine rankings, traffic, leads or sales. We follow common good practices for accessibility, speed and mobile use, but we do not guarantee that a website will meet every legal accessibility standard unless the Quote expressly includes an accessibility audit or remediation.

10. Warranties and limitation of liability

We will perform the services in a professional manner. Except for that, and to the fullest extent permitted by law, we provide the services and deliverables “as is” and disclaim all other warranties, express or implied. We are not liable for indirect, incidental, special or consequential damages or for lost profits, revenue or data. Our total liability for claims relating to a project is limited to the amount you paid us for that project. These limits do not apply to liability that cannot be limited by law.

11. Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only for the project, except where disclosure is required by law or made to advisers and collaborators who are bound to confidentiality. This does not apply to information that is public or that the recipient already lawfully knew.

12. Cancellation

You may cancel the project in writing at any time. Unless the Quote says otherwise, you will pay for the work completed up to the cancellation date and for non-refundable third-party costs; any deposit you already paid is applied to that amount. Sections that by their nature should survive (ownership, payment, liability, confidentiality) survive cancellation.

13. Collaborators and independence

We may use collaborators and subcontractors to perform part of the work. We remain responsible to you for the result and require them to protect your information. We are an independent contractor, not your employee, partner or agent.

14. Governing law and disputes

These Service Terms and the Quote are governed by the laws of Honduras, without regard to conflict-of-law rules. The parties will first try to resolve any dispute through good-faith negotiation after written notice. If that fails, the dispute will be resolved in the competent courts of San Pedro Sula, Honduras, unless the Quote states a different method. Either party may seek urgent relief from any court of competent jurisdiction to protect its intellectual property or confidential information.

15. Language and general terms

These Service Terms are written in English, which controls; a Spanish translation is provided for convenience. Neither party is liable for delays caused by events beyond its reasonable control. The Quote and these Service Terms are the entire agreement for the project. Changes must be in writing (email is enough). If a provision is unenforceable, the rest stays in effect. You may not assign the agreement without our written consent. Our Privacy Policy explains how we handle personal information.

16. Contact

Infinity Productions HN · San Pedro Sula, Cortés, Honduras · info@infinityproductionshn.com