Privacy Policy

Applies to: website design, development and maintenance services for businesses in the United States. Our services in Honduras (video, social media, websites, systems and virtual assistants) are governed by separate documents, in Spanish, that contain different terms: see the Honduras site. This English version controls. The Spanish version (Español) is a courtesy translation.

This Privacy Policy explains how Infinity Productions HN (“Infinity,” “we,” “us”) collects, uses and shares personal information when you visit infinityproductionshn.com/en/ (the “Site”), contact us, or ask us about website design, development and maintenance services. We are a business based in San Pedro Sula, Honduras, and we serve clients in the United States.

1. Information we collect

Information you give us. When you use our contact form, email us or message us (for example on WhatsApp), we collect what you choose to share, such as:

• your name and business name;
• your email address and, if you provide it, your phone or WhatsApp number;
• your current website address and details about what you need;
• the content of your message.

Information collected automatically. Our hosting provider may log technical data when you load a page, such as your IP address, browser type, device type, pages requested and the date and time. We use it for security, reliability and troubleshooting. We do not use advertising or analytics trackers on the Site (see our Cookie Notice).

Information from clients. If you become a client, we also collect the business information, content, images and account details you provide so we can build, deliver and maintain your website.

Please do not send us, through the contact form or by email, payment card numbers, Social Security numbers, government ID numbers, passwords or health information.

2. How we use information

• to respond to your inquiry and prepare quotes and proposals;
• to provide, support and improve our services and communicate with clients about their projects;
• to send invoices, receive payments and keep business, tax and accounting records;
• to protect the Site and our business against fraud, abuse and security incidents;
• to comply with legal obligations and to establish or defend legal claims.

We do not sell your personal information. We do not “share” it for cross-context behavioral advertising, and we do not use it to build advertising profiles.

3. Who processes information for us

The providers we use today are:

• Netlify, which hosts the Site and receives and stores contact-form submissions;
• Google Workspace, which provides our email;
• WhatsApp (Meta), if you choose to contact us there; messages are processed under WhatsApp’s own terms and privacy policy.

If we start using other providers that handle personal information, for example for payments or analytics, we will update this Policy. We may also disclose information to professional advisers (such as accountants and lawyers), to authorities when required by law or to protect rights and security, and to a successor if our business is sold or reorganized.

4. International transfers

We operate from Honduras, and our providers may store information in the United States and other countries. By contacting us you understand that your information will be processed in those locations.

5. How long we keep information

We keep an inquiry for as long as we need it to respond and follow up, and we delete it when we no longer need it or when you ask us to. For clients, we keep project and billing records for as long as needed to provide the services and to meet legal, tax and accounting obligations.

6. Security

We use HTTPS connections and reasonable measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your privacy rights

Depending on where you live, you may have the right to: know what personal information we collect and how we use it; access a copy of it; correct it; delete it; opt out of the sale or sharing of personal information (we do neither); and not be treated unfairly for using these rights. Residents of California and of other states with privacy laws can exercise these rights.

To make a request, email info@infinityproductionshn.com with the subject “Privacy request” and tell us what you would like us to do. We may need to verify your identity, for example by confirming the email address you used to contact us. We will respond within the time required by applicable law. You may use an authorized agent. If we decline a request, you may reply to ask us to reconsider, and you may also contact your state attorney general.

California “Shine the Light.” We do not disclose personal information to third parties for their direct marketing purposes.

Global Privacy Control. We do not sell or share personal information, and we treat browser opt-out signals such as Global Privacy Control as a request not to do so.

8. Children

The Site is for businesses and professionals and is not directed to children under 16. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

9. Email and text messages

We use your contact details to reply to your inquiry and, if you become a client, to manage the project. We do not send marketing text messages. If we send marketing email in the future, it will identify us, include our location and give you a simple way to unsubscribe.

10. Links to other sites

The Site links to third-party sites, such as Instagram, Facebook and WhatsApp. They have their own privacy practices, and we are not responsible for them.

11. Changes to this Policy

We may update this Policy. We will post the new version here with a new “Last updated” date, and we will make material changes clear on the Site.

12. Contact us

Infinity Productions HN
San Pedro Sula, Cortés, Honduras
Email: info@infinityproductionshn.com